Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Non-refundable items: We do not provide refunds for diamonds, metal goods, accessories, custom orders, or items with custom sizes or lengths.

Return Eligibility: To be eligible for a return, your item must be in the same condition as when you received it – unused, undamaged, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@jewelrysupplierchina.com. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at info@jewelrysupplierchina.com.

Damaged or Incorrect Items

Please inspect your order upon receiving it, and if there are any defects, damages, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items are non-returnable, such as diamonds, processed precious metal goods, metal accessories, and custom products (e.g., special orders, custom lengths, or sizes).

If you have any questions or concerns about a specific item, please contact us before making your purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and then make a separate purchase for the new item after the return is accepted.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether the refund is approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember that your bank or credit card company may take additional time to process and post the refund.