Who we are
Our website address is: https://jewelrysupplierchina.com.
Privacy Policy and Privacy Statement
1: Collection of Personal Information
During the provision of custom jewelry design and production services, we may collect your personal information, including but not limited to your name, contact details, payment information, size preferences, and custom jewelry requests. This information will be used to provide you with custom services, process orders, deliver products, and offer after-sales support.
2: Use and Disclosure of Personal Information
We use your personal information to complete your orders. Your personal information is solely used to provide and enhance our custom jewelry services, and it will not be shared with or sold to third parties. We may disclose your personal information if required by law or if you violate our terms of service.
3: Retention of Personal Information
To enhance your custom service experience and provide after-sales support, we will retain your personal information based on the following principles:
- Retention after service completion: After your custom jewelry order is completed and delivered, your personal information will be retained for [suggested duration: 1-3 years] to handle potential after-sales issues, repairs, or additional custom requests.
- Legally mandated retention periods: If applicable laws require, we may retain certain personal information for a specific period to comply with financial, tax, or other legal obligations.
- Data deletion and destruction: After the retention period expires, or when you request deletion of your personal information, we will securely destroy or anonymize your data according to industry standards and security protocols, ensuring it is not accessed or used by unauthorized parties.
4: Data Security Measures
To protect your personal information, we have implemented appropriate technical and organizational measures, including encryption technology, access controls, and regular reviews of retained personal data to prevent data breaches or unauthorized access.
5: Age Restrictions
Our custom services are not intended for individuals under the age of 18. By using this website, you affirm that you are at least the age of majority as defined by your state or province, and that you have obtained our consent to allow any of your minor dependents to use this website. We will only provide custom services under these conditions. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us for its removal.
6: Intellectual Property
As the designs and branding created specifically for the customer under this agreement, the jewelry supplier retains all copyrights and other intellectual property rights related to the jewelry. The jewelry supplier reserves the right to photograph the designs and final products. The customer agrees that these photographs may be used for advertising, internet use, promotion, display, or publication, unless the customer revokes this permission.
7: Disclaimer and Waiver of Claims
Before choosing our custom jewelry services, we ask that you understand and accept the following disclaimer and waiver of claims:
- Custom Product Specificity: Since custom jewelry is made based on your personalized requirements, including but not limited to specific sizing, design patterns, material choices, and engraving content, once the production process has begun, we will not be able to provide order cancellations or returns. This condition is clearly communicated at the time of your order confirmation and is considered agreed upon by you.
- Quality Assurance: We guarantee that the custom jewelry provided will meet industry standards and quality expectations. However, due to the unique nature of custom jewelry design, the supplier cannot guarantee that the appearance of the jewelry will exactly match the images or design representations. Natural variations or changes may occur and should not be considered damage or defects, therefore we may not be able to offer returns or refunds in such cases.
- Material and Craftsmanship Limitations: Due to the inherent characteristics of metals, gemstones, and the limitations of hand engraving, the final product may have minor handmade markings or imperfections. These small imperfections are part of the craftsmanship and are not considered quality issues.
- Design and Text Accuracy: We will make every effort to ensure the accuracy of engraved designs and text. However, due to the complexity of hand engraving, we cannot guarantee that the custom jewelry will perfectly match your envisioned design. These variations are not treated as defects or flaws, and we do not provide compensation, returns, or refunds for such features.
- Disclaimer: You understand and agree that, due to the unique nature of custom items, we are not liable for any direct, indirect, incidental, special, or punitive damages arising from delayed delivery, design differences, or non-quality-related issues with the custom jewelry.
- Waiver of Claims: You agree to waive any claims arising from the use of our custom jewelry services, including but not limited to dissatisfaction with the product, design variations, or any other issues related to the product.
8: Cookies and Tracking Technologies
To better serve you, we use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us gain a more detailed understanding of user behavior and personalize our products. You can choose to disable cookies through your browser settings.
9: Changes to the Privacy Policy
We are committed to safeguarding your privacy and personal information. Therefore, we reserve the right to modify this Privacy Policy at any time. To better serve you and comply with the latest legal and regulatory requirements, we may need to update this policy. We promise that any changes will be made to improve your privacy protection standards and ensure the security of your personal information. If the changes significantly impact your rights and obligations, we will notify you directly via email, text message, in-app notification, or other appropriate means. For major changes, we will provide prominent notice on the webpage before the changes take effect, ensuring that you have enough time and information to understand the changes. We encourage you to regularly review the latest version of the Privacy Policy to stay informed about how we collect, use, store, and protect your personal information. Your continued use of our services will be considered acceptance of the updated Privacy Policy.
10: Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: info@jewelrysupplierchina.com